Monitor Ltd
Website: https://www.monitorltd.com
Last updated: 25 May 2026

1. Introduction

Monitor Ltd (“Monitor”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, engage our services, or communicate with us.

2. Information We Collect

We may collect and process the following information:

Personal Information

• Name

• Email address

• Telephone number

• Company name

• Job title

• Billing information

Technical Information

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage data

• Cookies and analytics information

Service Information

• Support tickets

• System logs

• Infrastructure information

• Communications and correspondence

3. How We Use Information

We use collected information to:

• Provide IT support and technology services

• Manage customer relationships

• Process billing and payments

• Improve website functionality and services

• Respond to enquiries and support requests

• Maintain security and prevent fraud

• Comply with legal obligations

4. Legal Basis for Processing

Where applicable, we process personal data based on:

• Contractual necessity

• Legitimate business interests

• Legal obligations

• Consent where required

5. Data Sharing

We may share information with:

• Cloud and hosting providers

• Software and cybersecurity vendors

• Payment processors

• Telecommunications providers

• Professional advisers and legal authorities where required by law

We do not sell personal information to third parties.

6. Data Security

Monitor Ltd implements appropriate technical and organisational security measures designed to protect personal data against:

• Unauthorised access

• Accidental loss

• Destruction or damage

• Alteration or disclosure

Despite these measures, no method of transmission over the internet or electronic storage can be guaranteed as completely secure.

7. Data Retention

We retain personal data only for as long as necessary to:

• Provide services

• Meet legal and contractual obligations

• Resolve disputes

• Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

8. Cookies

Our website may use cookies and similar technologies to:

• Improve website performance

• Analyse visitor behaviour

• Maintain session functionality

• Enhance user experience

Users may disable cookies through their browser settings, although some website functionality may be affected.

9. Your Rights

Depending on your jurisdiction and applicable law, you may have rights to:

• Access your personal data

• Correct inaccurate information

• Request deletion of personal data

• Restrict or object to processing

• Request data portability

• Withdraw consent where applicable

Requests may be submitted using the contact details below.

10. Third-Party Links

Our website may contain links to third-party websites or external services. Monitor Ltd is not responsible for the privacy practices, security, or content of third-party websites.

11. International Data Transfers

Where services involve international data transfers, Monitor Ltd will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

12. Children's Privacy

Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website with the revised effective date.

Continued use of our website or services after updates constitutes acceptance of the revised policy.

14. Contact Information

For privacy-related enquiries, please contact:

Monitor Ltd
Website: https://www.monitorltd.com
Email: contact@monitorltd.com